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Help Center

Get started (Users)

The basics

Get started (Users)

All settings you need to know as an agent user

(New) Video guide for Chat Agents

Video guide – Basic tour

Video guide – Advanced Sales Advisors tour

Video guide – Advanced Service Advisor tour

The basics

Basics - Starting with a guided video tour

Basics - Choose how to manage your chat list

Basics - Commenting or liking a chat result

Basics - Making a video call

Basics - Web1on1 Mobile App

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💬 Chatting tips & commands

Tips - Cooperating with Web1on1 Agents

Tips - Commands and keyboard shortcuts

Tips - Date/time display rules and contact waiting time indicator

Tips - Sending Wiki-content to your contact

Tips - Creating a new chat yourself

Tips - chat sharing between organizations

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More tips: Forwarding & merging conversations

Tips - Smart merging contacts

Tips - Chatting with your own colleagues

Tips - Forwarding chats

My account - preferences & features

My account - Using canned responses

My account - How do I reset my password?

My account - Activating your personal WhatsApp link

My account - Setting your preferences