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Web1on1 - Sub-processors

This article describes the safeguards and selection process related to the use of our sub-processors

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Web1on1 is dedicated to delivering you the best quality services and to ensure that we use certain sub-processors, or third-party processing tools. By sub-processor, we mean the third-party processor used to facilitate the delivery of our products.

Web1on1 uses sub-processors and selects them according to internal high-quality standards to ensure data integrity and safety. Furthermore, Web1on1 uses a commercially reasonable selection process to choose the best and most reliable processors.

Safeguards in-use and selection process

Web1on1 safeguards its relationships with sub-processors via a contractual relationship. We sign a Data Processing Agreement with each of our sub-processors to establish data safety standards, which should at least meet our minimum requirements used in the DPA we offer to customers. Below you can find some of the outlined standards that are mandatory with all sub-processors we appoint.

  • Our sub-processors shall implement and maintain appropriate technical and organizational measures (including measures consistent with those to which we are contractually committed).

  • Our sub-processors are from Europe and the US mostly. If we decide to appoint a sub-processor from elsewhere, we always make sure other legal transfer mechanisms apply to such data processing.

  • Our sub-processors process only the data that is absolutely necessary for the purpose and no more than that.

  • Our sub-processors are entitled to process personal data only in accordance with the data controller’s instructions.

  • We require co-operation and assistance from our sub-processors when it comes to a data breach or processing of a data controller’s requests.

  • Our sub-processors are obliged to ensure that their personnel is reliable, trained, and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable by the data protection laws.

Personal Identifiable Information flow scheme


The scheme shows the flow of Personal Identifiable Information (PII).

  1. A consumer communicating through the web widget or any connected social channel may be transferring PII through the course of a conversation.

  2. This information will first be processed and stored by our sub-processor, Sunshine Conversations (a Zendesk product).

  3. Next the conversation and PII is processed into the Web1on1 Google Cloud Infrastructure where it is stored in two databases: MongoDB Atlas and Google Bigquery. If a conversation needs a follow-up from the client organization (your company),  the lead processor will handle this. But in itself, it does not store any PII (it just processes it). The PII is now transferred to your organization system (DMS / LMS / CRM).


Web1on1 is dedicated to keeping lists of sub-processors up-to-date.

Please note that this policy does not grant to customers any additional rights or remedies and should not be treated as a binding agreement but only a policy aiming to explain and clarify the process of processors’ appointment.

Web1on1 appoints different categories of sub-processors that help us to maintain the product effectively and efficiently. Classification, with sub-processors, is listed below.

Infrastructure and storage

  • Web1on1 does not provide its own storage centers and uses sub-processors to deliver reliable infrastructure to maintain data storage (for more info check our Data Storage and Hosting Policy).

  • We use sub-processors that facilitate document storage to enable fact and safe documents signing upon customer’s requests.

  • Web1on1 delivers its Automotive Messaging Platform to numerous customers. We use CRMs to organize customers’ data.

Google Cloud Platform

Database (Bigquery) and File storage through Google Platform Products

MongoDB, Inc.

Database Services.

Communication and support services

We employ tools that help us to maintain communication both internally and with our customers/trial users or potential customers.

Twillio / Postmark

Email services through Postmark product (Email-push services for contact conversation data)

Sunshine Conversations, Zendesk Inc.

Multichannel communication provider with hosted services in the EU.

Add-on Integrations and Services


Entity Name

Entity Type



Email services through Mailgun product

United States

Facebook, Inc.

Technology partner

United States

Google Inc.

Technology partner


Twilio, Inc.

Cloud-based SMS Services

United States

WhatsApp Inc.

Technology partner

United States


Technology partner

United States


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