My account - Using canned responses

Respond quickly by using canned responses for often-used replies

You can easily trigger a quick reply during a chat by choosing one from your list of pre-written responses. To select one, type an asterisk (*) in the messaging input box followed by a keyword and choose from the list presented.

Using quick replies in chats

Start your message with an asterisk follow by any word that you have used in your personal canned replies listing:

Examples:

*Hello (for: Hello, how may I help you today?)

or

*Thank (for: Thank you, have a great weekend)

 

 

 

Setting your personal canned responses

To set your personal quick replies, head over to: My account > Preferences Tab > Segment: Canned answers.

 

 

Need help?  Contact our Support Team via our Help Center Chatbot

 

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