WhatsApp links and QR codes are a great way to suggest your visitors to "app" with you.
Go straight to:
- Advanced use-cases
Cost: WhatsApp Business prices change in 2022 - click here for more info
How to create a WA link
The first thing you will need to do is create a WhatsApp link, below we will explain you in steps how to do this.
The structure of the WA Link is always the same: https://api.whatsapp.com/send?phone=XXXXXXXXXXX&text=XXXXXXXXXXXXXXXX
For example, when the sentence is:
- “Hello, I would like to make a service appointment for my vehicle”
And the phone number is as follows:
The link will look like this:
See corresponding QR code
Suggestions on how to use this link
After you have made this WA link, you can use it in multiple ways:
Create a WhatsApp button from that link (and add it as much as possible on the website : footer / vehicle detail pages …)
Create the QR code (see below "How to create a QR code")
How to create a QR code
Create & use QR codes
QR codes can be used to link the offline world with the online world. By scanning a QR code with your mobile phone, you will be directed to a URL.
How to create QR codes & link to WhatsApp
If you have WhatsApp installed on the Web1on1 platform, you can create special WhatsApp QR codes with specific predefined sentences. These sentences can be recognized by the WhatsApp Dispatcher Bot, which will then set the right location & department and route the chat to the relevant inbox.
Example WhatsApp URL for Service
Example WhatsApp URL Sales
https://api.whatsapp.com/send?phone=31858883598&text=Hello,%20I%20have%20a%20question %20about%20this%20used%20Mercedes-Benz%20with%20license%20plate%20AA-123-B%20at%20Demo%20Dealer%20in%20Amsterdam. %20This%20car%20is%20posted%20on% 20url:%20https://www.web1on1.chat/en/vdp-example-page/
Just put the URL and these tools will create the QR Code for you.
Use-Case: Start WhatsApp chat & direct routing
By putting a QR code on the frond desk saying "Do you want to keep informed via WhatsApp?, scan this QR code and send us your licenseplate" clients can easily start a WhatsApp chat with your service team.
Use-Case: Direct contact with sales advisors
Using QR codes makes it really easy for clients to contact specific sales advisors via WhatsApp. These QR codes can be used on Business cards etc.
Just click on the Copy Link in your personal settings (see video below) and create a QR code by using this URL in free tools such as https://www.qrcode-monkey.com/ and https://www.qr-code-generator.com/.
The advantage of using this option?
You are actively promoting WhatsApp communications with your company (which beats emailing and calling, right?)
Your company's WhatsApp number will be added to your clients' contact list. Making it easier for them to reach out to you in the future
Convenient 1-on-1 chats. To help you speed up your sales / service process.
Use-Case: Dynamic WhatsApp link
It is possible to work with dynamic WhatsApp links. These will let your visitor click on a CTA button, and immediately send a pre-filled sentence based on the page parameters (car model, location, website URL...). Those additional information will help your team (or Web1on1 team) to better handle those WA chats.
An example with a Web1on1 client:
When clicking on the CTA, the WhatsApp is prefilled with the vehicle information.
Additional content: WhatsApp: 5 use-cases for Sales departments
Notes: Configuring the dynamic WhatsApp links' will require some work of your website manager.
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