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      Web1on1 Webwidget Cookie Specification

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      Local storage usage

      In Web1on1 / Web1on1 widget domain maintained by Web1on1:

      Local storage is being used to restore state on page navigation. Local storage is remembered for 30 minutes before being reset. 

      Local storage setting

      Type

      Explanation

      widget_auto_opened

      timestamp

      The timestamp at which the widget was automatically opened to get attention. influenced with the openAfter setting.

      widget_loaded

      timestamp

      This is the moment the widget was loaded. Used to determine autoOpen moment

      widget_closed_by_customer

      boolean

      Used to restore widget state after navigating to different page

      widget_opened_by_customer

      boolean

      Used to restore widget state after navigating to different page

      widget_customer_clicked_header

      boolean

      Used to restore widget state after navigating to different page

      widget_eyecatcher_closed

      timestamp

      A flag to tell the system the eyeCatcher is closed

      widget_uuid

      string

      User ID (anonymized) used to distinguish different users

      widget_show_first_message

      boolean

      Determines if an initial welcome message is displayed in the conversation stream.
       
      In Web1on1 / Web1on1 widget Domain maintained by Smooch (now Sunshine Conversations Zendesk):

      By default, the identity of anonymous users is stored in the localStorage of the browser.

      Using the localStorage will persist the user identity throughout browser sessions (including page reloads and browser restarts).

      In other words: These local storage elements are persistent, they will remain in the Local Storage until removed by the user.

      Local storage setting

      Type

      Explanation

      .appUserId</id>

      string

      is used to identify which user is currently active in the browser session

      .sessionToken

      string

      is a single value used for negotiating authentication once a Web Messenger session begins - as this is set in LocalStorage it does not have an expiry like a cookie does.

      .clientId

      string

      is set (anonymous) when the Web Messenger finishes initializing on a web page.
       

      Alternative: Browser storage

      To clear the user identity once the browser is closed, use sessionStorage instead. Learn more

      Supported by the options attribute method.

      Automatic
      <script>
          window.widgetOptions = {
              browserStorage: 'sessionStorage'
          }
      </script>
      <script defer
          src="https://cdn.chatshipper.com/widget/bundle.min.js"
          data-chatshipper-appid="<your appid should be pasted here>"
          data-chatshipper-options='widgetOptions'>
      </script>

      The downside of this method is that returning users of the webwidget can not be recognized, nor can their prior conversation be loaded. In fact, on every interaction they will be seen as a new user. In our opinion, this is a lesser Customer experience and therefore not recommended.

       

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