The basics
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      3. The basics

      Basics - Web1on1 Mobile App

      Use Web1on1 on your mobile phone with our no hassle progressive web app

      You can access the Web1on1 live chat service via mobile users using our progressive web app that doesn't require any downloads from an app store and there's no need to install anything. Just log into Web1on1 via your mobile browser and add the link to your homepage.

       

      Advantage of a Progressive Web Apps? No app installation needed

      How to add a shortcut to your mobile home screen

      For Android users

      Go to https://app.web1on1.chat/ on your Android mobile, and you will be prompted to add Web1on1 to your home screen. Follow instructions in this video:

      For Apple users

      Follow instructions on the following gif:

       
      3.1


      Features of the Web1on1 Mobile App

      Once installed, you'll be able to:

      1. Participate in assigned chats

      2. Start chats with a known contact

      3. Switch from text chat (Web chat/WhatsApp) to a Video Call

      3.2-1

      Get notifications

      Web1on1 will notify you of incoming chats and messages, even when you're logged out of the app. Note that you if you log out of your desktop app you will be simultaneously logged out of the web app. Make sure you've activated Mobile Push Notifications in your mobile phone. Head over to: Settings > Preferences (footer menu) and Switch on: Inbox notification.

      To activate Mobile Push Notifications, make sure you add your phone number in your profile settings.

       
      3.3

      Android - push notifications

      If you're using an Android phone, you'll receive push notifications for:

      • Incoming chats delivered to your personal inbox.

      • New messages of active chats

      Apple - SMS notification

      If you're an iPhone user, you'll receive SMS notifications for:

      • Incoming chats delivered to your personal inbox.

      • New messages of active chats

       
      3.4

      Start Video

      The Web1on1 mobile App allows you to switch to a video call while chatting with a client or prospect. It's better to show than tell, right?

      You can start a video chat from the + menu.

       
      3.5

      Follow chats

      You can follow chats and get notified every time the client sends a message, regardless of whether the client talks to you. By clicking the yellow star icon, you can follow (and unfollow) chats.

       
      3.6

       

       

      Need help?  Contact our Support Team via our Help Center Chatbot