Web1on1 - Complaints Policy and Procedure

How to complain? Please follow the Web1on1 complaints Policy and Procedure.

Web1on1 is committed to providing a high-quality service to all our customers. When something goes wrong, or is unsatisfactory, we’d really like to know about it to allow us to deal with it promptly and efficiently, ensuring we continue to provide the highest standard of service and allowing us to continuously improve.

 We aim to respond to complaints within two working days. If you wish to make a complaint, please use one of following contact options:

Web1on1 treats personal information with dignity and care in line with current Data Privacy legislation. If you have any queries regarding how we handle and store your data, including how to make Data Subject Access Requests, please read our Privacy Notice.
If your enquiry is anything GDPR related, please email DPO@citnow.com, and we will action your request within 30 days.