Organisation Configuration
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      3. Organisation Configuration

      Configuration - User Roles explained

      Within Web1on1 we distinguish five user roles, all of them with different rights

      Go straight to: 

      1. Guest user
      2. Agent
      3. Supervisor
      4. Admin users
      5. Owner users
      6. Roles / Rights matrix
      7. FAQs

      In Web1on1 we distinguish 5 users roles, each of them with their own permissions and rights.

      1. Guest

      2. Agent

      3. Supervisor

      4. Admin

      5. Owner

      You can see what this looks like here. 

      5.1-1

      Below the role capabilities are explained in detail. Prefer to see a matrix? Click here

      Guest user 

      • Can self register with a whitelisted email address

      • Can read chats

      Guest users have free access to Web1on1

      Agent

      Everything a Guest user can, plus:

      • Accept / Join chats from inbox

      • Send and receive message across touchpoints

      • Create new chats / new contacts

      • Create and Submit Results

      • Search knowledge base

      • Start / participate in team chats

      Agent user is a paid user license

      Supervisor

      Everything an Agent can, plus:

      • Manage users

      • Manage Knowledge Base

      • Access Dashboarding / Reports

      • Access ChatArchive

      • Access Realtime Chat flow

      Supervisor user is a paid user license

      Admin users

      Everything an Agent can, plus:

      • Configure organizations

      • Manage integrations

      • Manage inbox

      • Manage Forms (flexible business cases)

      • Manage Inbound and Outbound routing rules

      • Create / manage Webhooks

      • Manage Payments / Billing account

      Admin user is a paid user license

      Owner users

      Everything an Admin can do plus:

      • Register on behalf of an Organization

      • Sign DPA

      • Manage Payments / Billing account

      Owner user is a paid user license

      Roles / Rights matrix

      Feature

       Guest

       Agent

       Supervisor

       Admin

       Owner

      Subscription role

       free

       paid

       paid

       paid

       paid

      Self register

      v

      v

      v

       

       

      Read chats

       v

      v

      v

      v

      v

      Read and write chats

       

      v

      v

      v

      v

      All W_ Messenger console features

       

      v

      v

      v

      v

      Manage users

       

       

      v

      v

      v

      Manage Knowledge base

       

       

      v

      v

      v

      Access Dashboards

       

       

      v

      v

      v

      Access chats archive

       

       

      v

      v

      v

      Access Real-time chat flow

       

       

      v

      v

      v

      Configure Sub organizations

       

       

       

      v

      v

      Manage integrations

       

       

       

      v

      v

      Manage Inboxes

       

       

       

      v

      v

      Manage Forms (flexible business cases)

       

       

       

      v

      v

      Manage Inbound and Outbound routing rules

       

       

       

      v

      v

      Create / manage Webhooks

       

       

       

      v

      v

      Register on behalf of an Organization

       

       

       

       

      v

      Sign DPA

       

       

       

       

      v

      Manage Payments / Billing account

       

       

       

      v

      v
       

       

      Need additional help?
      Click here to book support the shop and summon Web1on1 Experts (more info about professional services)

       

      FAQs

      Can existing users be moved to different roles dynamically?

      Yes, that will work just fine.

       

      ➡ Next - User Self Registration & Single Sign on