(2022) Professional Services

In addition to providing Software and Expert Agents, Team Web1on1 can also assist you in getting the most out of your Automotive Messaging Platform

You can purchase the desired services straight from the 'Plans' section. 


Go straight to: 


1. Expert Agent Staffing Services (Chat as a Service)

 

Web1on1 provides Expert Messaging Agents for your dealership or brand. How does this benefit you?

  • Extend your business hours, meet your customers' expectations of immediate service provisioning and beat your competition by being online 24/7.
  • Web1on1 Agents support car shoppers in their buying journey and act as pre-sales consultants. They have meaningful chats about your products & services.
  • Our chat agents assist car shoppers with searching for information, orienting and explaining your products and services, filling in forms, scheduling appointments for test drives and services and more. Real chats resulting in real leads.

Pay per Result

Web1on1 agents will engage in Sales and Service chats. The outcome of that chat is considered a Result.

A result is defined as a chat between an agent (human or virtual) and a consumer which adds value to the consumer’s buying journey.

Results are charging Chatpoints to your account (More info: (2022) Web1on1 Pricing & Chatpoints Explained)

Expert Agents Service Hours

Language

Service Hours

German / Deutsch

Monday - Friday 08:00 - 24:00

Saturday / Sunday 09:00-24:00

Dutch / Nederlands

Monday - Friday 08:00 - 24:00

Saturday / Sunday 09:00-24:00

French / Français

Monday - Friday 08:00 - 24:00

Saturday / Sunday 09:00-24:00

2. Configuration Support

⭐ Guided Onboarding (Recommended for New Clients)

Description

  Price

Customized configuration of the app to your specifications:

  • System set-up support (see product details below) plus:
    • Custom Web Widget configuration (see product details below)
    • Expert support (onboarding meeting, unlimited support during onboarding).

   €750

System Configuration Support

Description

  Price

Configure the app to your specifications, set up Categories, Forms, Wiki instructions and your business locations:

  • 1 hour client – expert interaction
  • 1 hour – expert execution

    €250

 

Custom Web Widget Configuration

Description

  Price

Need advanced Web Widget features to be implemented? A Web1on1 expert will handle this for you:

  • Develop branded chat window
  • Test branded chat window for all browsers/platforms
  • [Optional] – Deliver CSS documentation
  • [Optional] – Develop and integrate additional Live Chat activation buttons

  • 1 hour client – expert interaction.
  • 1 hour – expert execution

   €250

Setup Lead to CRM/DMS Connection (SyncHub)

Description

  Price

We will set up the connections between Web1on1 and your CRM / DMS system (Supported systems).

   €250

DSVGO / GDPR consult

Web1on1 Services are provided as defined in: Web1on1 Terms and Conditions, Web1on1 - Privacy Policy and Web1on1 - Data Processing Agreement. GDPR (DSVGO) is a complex domain that requires Specialists. Need support outside our documentation? Order a local Legal Counsel.

Description

  Price

  • 2 hours consult with Web1on1 / Messaging specialized GDPR lawyer
  • Coordination by Web1on1 Success Manager

   €450

Expert Support (Other)

Need to implement a new brand design for your web widget, add or remove business units, or set up advanced routing rules that may take you a lot of time to configure and test? Or need custom dashboarding? We are here to help. Engage an Expert to fix it for you.

Description

  Hourly rate

Web1on1 Technical Expert -

   €125

Business Intelligence Specialist

   €175

 

Your Web1on1 Expert will agree the required hours needed upfront so you can order the support via the Plans and Billing section.

 

 3. Web1on1 Academy

Automated Training

Every new user signing in for the first time will be greeted by our Virtual Trainer. A chatbot introducing the core features of the Web1on1 Messenger as well as a role-based follow-up instruction.

Description

  Price

Web1on1 Core features instruction guide

   €0

Role-based training: Service Coordinator

   €0

Role Base Training: Sales Advisor

   €0

Trainer Led Training

Do you feel the adoption of the system is best served by delivering a trainer-led program to your colleagues? We can help!

Description

  Price

Core Features Training (90 min. webinar training) (max. 20 participants)

   €750

Follow-up training: Service Coordinator (90 min. webinar training) (max. 20 participants)

   €750

Follow-up training: Sales Advisor (90 min. webinar training) (max. 20 participants)

   €750

 

4. Dealership Offerings vs. Enterprise

This Products & Services Catalogue documentation is targeted towards our Dealership prospects and clients. For Enterprise offerings, please contact our Enterprise Sales team.

We aim to be transparent about our product packaging and the limits that apply, so we hope you find this useful. Please note that the fees we provide here are subject to applicable taxes and that all purchases are subject to the Web1on1 Terms and Conditions.

We periodically update this catalogue by posting a revised copy, so please check back here for current information.

If you have any questions, please contact your Web1on1 Client Success Manager or contact our sales team at care@web1on1.chat.

5. Pricing Disclaimer

All prices on this page are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on this page or our website may be mispriced. In which event, prices listed in our In-app Plans & Billing section are the valid prices.

 

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