🔔 Managing notifications

Everything you need to know about desktop, mobile and email notifications

 

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Go straight to: 

1. Manage notifications
2. Desktop browser notifications
3. Mobile notifications
4. Email notifications
5. Troubleshooting notifications:
             A. Not receiving Web1on1 system emails?
             B. Recovering browsing notifications (once blocked) 
             C. Troubleshooting sound notifications? 

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Manage notifications

To manage your notifications, follow : My account → Notifications

Desktop browser notifications

Desktop browser notifications are a great way to make sure you are not missing any new chats or messages. With each notification, you will see a pop-up message appear in the bottom right corner of your screen.

Mobile notifications

To be notified of new messages on your mobile phone, from within the Web1on1 app, go to: Settings → Preferences (footer menu) and switch on mobile push notifications:

Email notifications

Did you receive an email notifications like this one?

Why do you get this notification email? This type of email is sent to you when there's one or more messages or chats waiting for you in your personal Direct Message inbox:

 

How can you get messages in your personal inbox?

• If someone is mentioning you in a chat, using the command @yourname

• If you added a comment on a result and the agent is replying to your comment (see Commenting or liking a Result-message)

• If a workflow rule is targeting your inbox (ask your administrator for more info).

When do you get this notification email?

You can choose in your account configuration:

• Immediate (recommended to not miss any message/chat)

• Daily Digest

• Never

To manage your email notifications, go to My account → Notifications → Email Notifications

Troubleshooting notifications

Not receiving Web1on1 system emails?

If you or your colleagues are not receiving emails from Web1on1, it is possible that they're being blocked.

Firstly, please check your spam folder.

Not found?

Contact your IT guy / department about getting our email addresses whitelisted.

The main emails we use are:

• noreply@web1on1.chat

• info@web1on1.chat

• notifications@web1on1.chat

• payments@web1on1.chat

• support@web1on1.chat

• contact@web1on1.chat

• security@web1on1.chat

Alternatively, you could whitelist anything from the Web1on1 domain:

*@web1on1.chat

Recovering browser notifications (once blocked)

At one point during your on-boarding, your browser will ask for permission to display notifications. This is very useful because we will be able to notify you of incoming chats, even when you are not online in the app or your browser tab is in the background.

You may have dismissed this permission request, by choosing: Block

If you want to allow browser notifications, please take these steps:

 

Troubleshooting sound notifications?

Automatically playing audio on a page is probably one of the annoying things that a website can do to a user. In order to give users control over this, browsers employ various forms of autoplay blocking.

In general, browsers will block an autoplaying audio from playing. This includes playing any audio not requested by the user explicitly, like the Web1on1 sound alerts on new chats and messages.

Autoplaying rules for all browsers are somewhat similar:

• An autoplay with sound is allowed only when the user has done some kind of gesture with the website before - click, type etc

• On mobile, autoplaying with sound will always be allowed if the user has placed the website to their home screen.

For this reason, if you have sound alerts enabled, it's best to have some interaction with the agent console after loading the application. Any click on the document itself (this excludes scrolling) will count as user interaction.

For reliable notifications, audio alerts are best combined with browser tab indicators or desktop notifications.

More information: read the rationale for Chrome, or change the user preferences for Firefox and Safari.