Tips - Forwarding chats

How to transfer a chat to another agent or organization

In the Automotive Messaging Platform it's possible to forward chats to colleagues, team inboxes and partner organizations.

Forwarding to colleagues

You can forward a chat to a colleague by typing the @ symbol in the message box. Colleagues who are online and active for one or more team inboxes will be shown first.  

Forwarding to a team inbox

You can also forward a chat to a team inbox using the /notify command. Active team inboxes where users are online will be shown first.

 

Forwarding to partner organizations

You can forward a chat to a partner organization using the @ symbol while chatting. When doing so, the chat will be handled by the partner organization as a new incoming chat. So the routing rules of that organization will be applied.